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Emirates NBD: who to contact when you can't pay, and what to say
The Financial Remediation team exists to agree a plan with you. Contacting them before a payment is missed keeps every option open.
Checked on the banks' own websites on 26 August 2026.
Contacts for Emirates NBD
- The team
- Financial Remediation team
- Debt team phone
- This bank publishes no phone number for its debt team. Use the email, or the bank's page.
- Worth knowing
- The bank's Debt Assist page confirms the team, its purpose and this email. Its phone number, opening hours and walk-in offices are rendered in a way we could not verify, so we do not list them — open the page for those.
What happens if you don't pay Emirates NBD
Reminders first, then a recovery officer, then a report to the Etihad Credit Bureau, and only for larger unresolved debts a civil claim. A travel ban needs a court order for a debt of AED 10,000 or more; a bank cannot impose one on its own.
Read the full Emirates NBD guide →What to say
Ask in writing, be specific about what you can pay and from when, and keep the reply. Our deferment guide has a copy-and-adapt email that UAE banks recognise.
Get the email template →Work out what you can offer first
Put your balances and payments into the calculator to see what a realistic plan looks like before you write.
Open the calculator- How do I contact Emirates NBD's hardship team?
- Email Financial.Remediation@emiratesnbd.com. The bank publishes no direct phone number for the team. Every detail here was verified on Emirates NBD's own website on 26 August 2026; the bank's page is the final word.
- Can Emirates NBD put a travel ban on me?
- No bank can impose a travel ban on its own. Under the 2022 Civil Procedures Law a creditor must ask the Execution Court, generally for an established debt of AED 10,000 or more, and a judge decides.
- Will Emirates NBD restructure or defer my loan?
- Hardship teams can offer deferments, restructured instalments or settlement plans instead of legal action. Nothing is guaranteed, but asking early and in writing, with a realistic figure, is what makes an arrangement likely.
Other banks
Hisab drafts the email to Emirates NBD for you, in your language, and keeps every debt in one place on your phone. Free, no account.